Refund policy
RETURNS AND REFUNDS
You have 30 days from receiving your order to request a return or exchange.
To be eligible, the item must be unworn and unwashed, with all tags attached, in its original packaging. You will need your order number or proof of purchase.
How to start a return or exchange
Email team@prpglobal.com with your order number and whether you want a refund or a size exchange. We will send you a return shipping label and instructions.
We cover return postage. Do not send anything back before requesting a return, as items sent without approval will not be accepted.
Returns are sent to Level 1, 285a Crown St, Surry Hills NSW 2010.
Size exchanges: Wrong size, we will swap it. Email us within 30 days, we send a return label, and your new size is dispatched as soon as the original arrives back with us.
Exchanges are subject to stock. If your size is unavailable we will refund you in full. One exchange per item.
Refunds: We will inspect your return and let you know the outcome. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to post it.
If more than 15 business days have passed since we approved your refund, email team@prpglobal.com.
Faulty, damaged or incorrect items: Check your order when it arrives. If anything is defective, damaged or not what you ordered, email us straight away with photos and we will make it right.
What we cannot accept: Sale items and gift cards cannot be returned or exchanged for change of mind.
Your rights under Australian Consumer Law: Nothing in this policy limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality. These rights apply to sale items as well.
European Union, 14 day cooling off: If your order ships to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be unworn, unwashed, with tags, in original packaging, with proof of purchase.
Contact